Frequently Asked Questions
What about duties and taxes?
Your purchase does not include duties and taxes. You will be responsible for any applicable duties and taxes in addition to your purchase.
Can I ship my order to someone else? Can I get these as a gift?
Yes! We will send out a survey at the end of the campaign where you can enter the address of the person you’d like to have these sent to.
What shipping method do you use?
We ship everything DHL or UPS, depending on the location in the world. We use one of the best fulfillment centers in the nation.
How can I track my order?
We will send you tracking information via email as soon as your item ships.
Do you ship internationally?
What is the return or exchange policy?
We will exchange your shoes for another size or style until you find the right shoes to make your feet happy!
What material your shoes are made off
Our shoes are 100% leather with synthetic lining and rubber sole.
When will you offer other heel colours/designs ?
We currently offer 3 sets of heels ( block, round and stiletto) in black at the moment. We hope to produce more heel designs with different colour, shape and material in the near future. Those who back our campaign will gain access to behind-the-scenes development photos and updates as they happen in real time. We hope you’ll join us and stay tuned for these updates! Don’t worry, you will be the first to be notify by email of our new products!
How high is the heel?
*Our Alice & Alliyah shoes stand at 3 inches (~ 7.5 cm). *Our Hawa & Severine shoes stand at 2 inches (~ 5cm). You will be able in the near future to style your shoes with different heel design with the same heel height. We hope to come back for a 2nd round on Indiegogo and because you have already bought the shoes, you might be only interested in buying heels to customise your shoes. Fantastic!
When should I expect to receive my shoes with interchangeable heels?
Our campaign will run for 45 days starting October 1st. At the end of our campaign ( November 15th, 2019), we will submit you a survey which will help our factories and fulfillment center to produce and ship your shoes as soon as they are ready. Depending on the demand, you should receive your shoes in February. We will update you about our advancement.